Cash Point Machines

Please note that the HSBC Bank is installing new "Drive-Thru" cash point machines. Customers will be able to withdraw cash without leaving their vehicles. To enable users to use this new facility, the following procedures have been drawn up. Please read the procedure that applies to your own circumstances (i.e. Male or Female) and remember them for when you use the machine for the first time.

MALE PROCEDURE

  1. Drive up to the cash machine

  2. Wind down your car window

  3. Insert card into machine and enter PIN

  4. Enter amount of cash required and withdraw

  5. Retrieve card, cash and receipt

  6. Wind up window

  7. Drive off

FEMALE PROCEDURE

  1. Drive up to the cash machine

  2. Reverse back the required amount to align car window to machine

  3. Re-start the stalled engine

  4. Wind down the window

  5. Find handbag, remove all contents on to passenger seat to locate card

  6. Turn the radio down

  7. Attempt to insert card into machine

  8. Open car door to allow easier access to machine due to its excessive distance from the car.

  9. Insert card

  10. Re-insert card the right way up

  11. Re-enter handbag to find diary with your PIN written on the inside back page

  12. Enter PIN

  13. Press cancel and re-enter correct PIN

  14. Enter amount of cash required

  15. Check make-up in rear view mirror

  16. Retrieve cash and receipt

  17. Empty handbag again to locate purse and place cash inside

  18. Place receipt in back of chequebook

  19. Re-check make-up, again.

  20. Drive forwards 2 metres

  21. Reverse back to cash machine

  22. Retrieve card

  23. Re-empty handbag, locate cardholder and place card into the slot provided

  24. Restart stalled engine and pull off

  25. Drive for 2 to 3 miles

  26. Smell burning? Release handbrake